Get in Touch
Our Offices
Gauteng Office
Gateway Industrial Park
84 Adriana Cres, Rooihuiskraal
Centurion, 0154
Cape Town Office
35 Firgrove Way
Firgrove Industrial Estate
Cape Town, 7130
Phone Numbers
General Enquiries: 011 900
WhatsApp Support: 066 085 1875 (messages only)
Email Address
Sales: sales@itssolar.co.za
Send us a message
For quotation requests, please use our dedicated quoting tool for faster service.
Visit Our Offices
Gauteng Office
Gateway Industrial Park, 84 Adriana Cres, Rooihuiskraal, Centurion, 0154
Cape Town Office
35 Firgrove Way, Firgrove Industrial Estate, Cape Town, 7130
Why Reach Out to Us Directly?
Speaking directly with the manufacturer avoids miscommunication, ensures you get fact-checked technical answers immediately, and routes you to the best qualified deployment teams in South Africa.
Many homeowners make the mistake of buying complex thermodynamic equipment through generic retailers, where the sales staff have zero thermal engineering training. When you contact ITS Solar, you are connected directly to the people who design, manufacture, and test the equipment locally.
Whether you are experiencing a technical fault and need rapid warranty support, or you are an architect designing an off-grid lodge looking for CAD models and technical specifications, our direct contact channels ensure you bypass the middleman and get correct, legally binding answers straight from the source.
5 Benefits of Direct Communication
See why establishing a relationship with the manufacturer protects your investment.
Expert Technical Advice
Speak to engineers who know exactly how heat pump refrigerants behave in Highveld winters versus coastal humidity.
Faster Issue Resolution
By logging a support query with us directly, we can quickly diagnose the fault and immediately dispatch the correct spare parts from our warehouse.
Guaranteed Warranty Execution
No store-level delays. Our direct warranty claims department processes hardware failures rapidly, protecting your upfront investment.
Correct Documentation
Easily request exact plumbing diagrams, electrical schematics, or user manuals that you may have lost over the years.
Modern Support Channels
With dedicated WhatsApp lines, you don't need to sit on hold. Simply send a text, voice message, or video of your error code or noisy pump, and let our technicians view it digitally. Note: WhatsApp is for messages only—please call our main line for phone support.
Frequently Asked Questions
Common questions about contacting and doing business with ITS Solar.
1. What are your operating hours?
Our head office and telephone support lines are open Monday to Friday, from 08:00 to 16:30. We are closed on South African public holidays and weekends.
2. Where can I view your products physically?
While we have demonstration systems at our main headquarters in Johannesburg, the easiest way to view our products is to request an installer in your area to present physical materials and catalogues.
3. I have an error code E03, what do I do?
For immediate troubleshooting, please check the 'Resources' section on our site for manual downloads. Otherwise, contact our technical support hotline and we can often resolve settings issues over the phone.
4. How do I become an accredited installer?
If you run a licensed plumbing or electrical business, please select 'Supplier/Partnership' on the contact form, and we will forward you details regarding our training programs and certification pathways.
5. Do you ship spare parts globally?
Currently, we focus heavily on the South African and SADC region markets. Cross-border shipping within Southern Africa is available, but please contact sales directly to arrange specialised logistics.