Shipping Policy
How we deliver your order
Free Shipping on Orders Over R10,000*
Enjoy free nationwide delivery on qualifying orders. See terms and conditions.
For delivering your order you can choose if you would like it sent via courier or if you would prefer to come and collect it yourself. Our delivery charges are subject to change at any time, without prior notice, so please check the applicable delivery charges in your cart or on the product page when you check out.
We generally dispatch orders within 1 day after receipt of payment. If for some reason we are not able to dispatch the order within a maximum of 10 days, we will notify you and you will then have the option to cancel or change the order. If you choose to cancel your order, we will reimburse you for the purchase price.
We will not be responsible for any loss or unauthorised use of a product after it has been delivered to the physical address nominated by you. Delivery times may vary and cannot be guaranteed, but are generally between 2 to 7 working days.
ECT Act Notice: The Electronic Communications and Transactions Act 25 of 2002 entitles you to cancel your purchase within 7 days' notice if the products you have purchased are not delivered within the agreed delivery period. The product(s) must be returned in their original state, properly packaged, insured and couriered back to us at your own cost. Any cancellation must be submitted in writing to accounts@itssolar.co.za. Once received and inspected, we will refund you the value of your purchase. Please note that courier costs are non-refundable.
Refund Policy
Returns, refunds and exchanges
Returns
Our policy is valid for 7 days after delivery or collection of the order. If you have not logged a return request with our office within 7 days of delivery, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging.
Shipping costs are not refundable. Any returns will incur a charge equal to our courier cost and a 10% administration fee. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer unless instructed to do so by us.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 working days and we will EFT the funds to a bank account in your name only.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email accounts@itssolar.co.za and we will provide a return address specific to that item.
Products can be exchanged provided the product is unopened, the packaging is in its original condition, and it is within 10 working days of delivery. A 10% admin fee and courier costs will be applicable.
Return Shipping
How to send a product back to us
To return your product, contact us at accounts@itssolar.co.za and we will provide you with a return address. You will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable — if you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item back to us, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Free Shipping Terms & Conditions
Important information about our free delivery offer
Free nationwide shipping applies to orders with a subtotal of R10,000 or more, subject to the following conditions:
- Valid delivery areas only: Free shipping is available to postal codes within our standard delivery network. Some remote or restricted areas may not qualify for delivery.
- Excludes bulky items: Certain oversized or super-bulky products (such as large solar panels or commercial equipment) require specialist courier services and are excluded from free shipping. These items will display "Contact for Quote" at checkout.
- Depot collection zones: Orders collected from Cape Town or Gauteng depots attract no shipping costs.
- Subtotal calculation: The R10,000 threshold is based on your cart subtotal before any discounts or payment method adjustments.
If your postal code is not in our delivery network, you will see an error message at checkout. Please contact our team at 011 900 2222 or info@itssolar.co.za for alternative delivery arrangements.
Have a question about your order?
Our team is happy to help with any delivery or return queries.