Delivery and Return

For delivering your order you can choose if you would like it sent via courier or if you would prefer to come and collect it yourself. Our delivery charges are subject to change at any time, without prior notice, so please check the applicable delivery charges in your cart or on the product page when you check out.

We generally dispatch orders within 1 day after receipt of payment. If for some reason we are not able to dispatch the order within a maximum of 10 days we will notify you and you will then have the option to cancel or change the order should you prefer to do so. If you choose to cancel your order, we will reimburse you for the purchase price.

We will not be responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
Delivery times may vary and cannot be guaranteed but is generally between 2 to 7 working days.

The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the our Shipping Policy above. The product(s) in question must be returned to us in their original state. The parcel should be properly packaged, insured and couriered back to us. Return courier will be for your own account. Any such cancellation must be done by in writing to accounts@itssolar.co.za.Once received and inspected, we will refund you the value of your purchase. Please note that courier is non-refundable.

Returns

Our policy is valid for 7 days after delivery or collection of the order. If you have not logged a return request with our office within7 days of the delivery of your purchase, we unfortunately can`t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping costs are not refundable. Any returns will incur a charge equal to our courier cost and a 10% administration fee.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless instructed so by us.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 10 working days and we will EFT the funds to bank account that is in your name only.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@itssolar.co.za and we will give you a return address, specific to that item.

Products can be exchanged provided the product is not opened, the packaging is still in its original condition and it is within 10 working days of the delivery. A 10% admin fee and courier costs will be applicable.

To return your product contact us on accounts@itssolar.co.za and we will give you a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don`t guarantee that we will receive your returned item.