Our policy is valid for 7 days after delivery or collection of the order. If you have not logged a return request with our office within7 days of the delivery of your purchase, we unfortunately can`t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping costs are not refundable. Any returns will incur a charge equal to our courier cost and a 10% administration fee.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless instructed so by us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 10 working days and we will EFT the funds to bank account that is in your name only.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will give you a return address, specific to that item.
Products can be exchanged provided the product is not opened, the packaging is still in its original condition and it is within 10 working days of the delivery. A 10% admin fee and courier costs will be applicable.